Returns Window and Conditions
You have 30 days from the date of delivery to return products. Items must be unopened, unused, and in their original packaging to be eligible for a return.
Return Shipping
Refund Process
Once we receive and inspect your return, please allow up to 7 days for processing. Refunds will be issued to the original payment method. Original shipping charges are not refundable. There are no restocking fees.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask cerave-one Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or and keep a copy of the message you send.
Store contact details
The dynamic contact details for cerave-one Store are 38 patchell Crescent, Keswick, ON, L4P 3T1, Canada, [email protected] and . Use them when requesting an explanation about this page. Avoid sending confidential information that is not necessary for the store to review your question.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 38 patchell Crescent, Keswick, ON, L4P 3T1, Canada.